Is this actually free?
Yes — no cost, no card, no obligation to buy anything after. Review-response work is something we're good at, and the audit is the fastest honest way to show that before ever asking a shop to pay us for anything.
For shop owners · Free, no obligation
Get a free audit of your Google reviews
How many negative reviews you've gotten, how many actually got a reply, and how that stacks up against other shops near you. No cost. No catch. Built from original research on West Georgia auto shops.
Short version: tell us your shop name and we'll send you a short, free report on your Google reviews — your reply rate, your star rating, and how you compare to nearby shops. No obligation, and nothing about it requires you to talk to us again if you don't want to.
Already know your shop is one of the 68 we've studied? Skip the form —search your shop yourself and see your reply rate and star rating instantly, free.
Why we're offering this
We spent August hand-grading how West Georgia auto shops actually respond to their own negative Google reviews — every one of 249 replies, read individually rather than guessed at by a keyword script. The honest headline: nearly one in three of those replies — 32.9%, 82 of 249 — disputes the customer's account or defends the shop instead of fixing anything. Most of the rest acknowledge the complaint without actually offering a fix. And 36% of negative reviews across the whole corpus never get a reply at all.
That's not a knock on any one shop — it's what most shops are doing, because review replies are unglamorous, easy to put off, and easy to get wrong under pressure. We think a shop that saw its own numbers next to a nearby competitor's would want to know. So instead of guessing whether that's true, we're just giving the audit away and letting the numbers make the case.
What you'll get
- Your reply rate — on all your reviews, and specifically on your negative ones
- Your overall Google star rating, plain and unrounded
- A comparison to shops near you, using the same public data and methods as our published study
- Where we have enough of your own reply history, real examples of your replies and what's working or not
One honest caveat up front: our published study covers 68 real West Georgia auto shops — a real, hand-collected dataset, but a fraction of the shops in this state. If yours is already one of the 68, we can usually turn your audit around quickly. If it isn't, we pull your public Google review data fresh before we can send anything — a few extra days, not weeks, and we'll tell you which case you're in as soon as we look.
Where the numbers come from
This audit isn't a generic pitch template — it's built on an original study of 5,716 Google reviews across 68 West Georgia auto shops, collected and hand-graded by us. We publish the methodology behind it, and when we've found our own mistakes — a classifier bug, a figure that didn't reproduce — we've published the correction on the same page rather than quietly fixing it. That's the same standard your audit gets: real counts, not a rounded-up sales number.
Already know you'd rather skip straight to having it handled?
Most shops start with the free audit, but you don't have to.
One time, no subscription
Just clear the backlog
We write a specific reply to each of your unanswered negative reviews and send them back as a document you paste in yourself. No account access, no ongoing commitment. Priced by how many you actually have unanswered, typically $99–$349.
Email us your shop name for a quoteOngoing, cancel anytime
Never fall behind again
We write and post a reply to every new review going forward, negative ones within 24 hours.$300 a month, no contract.
Get started, $300/moRequest your free audit
Takes about a minute. We'll follow up by email — either with your audit, or with a quick note on timing if your shop isn't in our dataset yet.
Got it — we'll follow up by email
Your request is in. We'll check whether your shop is already in our dataset and get back to you with your audit or a timing note.
Read the full study while you waitQuestions shop owners ask
What if my shop isn't already in your dataset?
Then we go get it. Our original research already covers 68 West Georgia auto shops — if yours is one of them, your audit can go out fast. If it isn't, we pull your public Google review history the same way we built that original dataset. It's not instant, but it's quick, and we'll tell you honestly which case you're in as soon as we look.
What's actually in the audit?
A short, plain report: how many of your negative reviews got a reply and how many didn't, your overall star rating, and how that compares to shops near you. Where we have enough of your own reply history to say something specific, we'll show you real examples — yours, not a generic template.
Will you try to sell me something afterward?
We do offer a paid, done-for-you review-response service, and if your audit shows a gap that service would fix, we'll say so plainly. But the audit itself isn't a bait-and-switch — it's yours whether you ever talk to us again.
Where does the comparison data come from?
Public Google review data, the same source behind our published study of West Georgia auto shops. We hand-graded every negative-review reply in that study rather than trusting an automated guess, and we publish our methodology and every correction we've made to it — you can read the full study before deciding whether to trust the audit.
What happens after I submit the form?
We reply by email, from a real person, with either your audit or a note on timing if we need to pull fresh data first. If you'd rather skip the form, email hello@rimsandtires.net directly with your shop name and city.
Prefer email?
Send your shop name and city to one address, read by someone who can actually put your audit together.
hello@rimsandtires.netRims and Tires is a free local resource and referral service. We help West Georgia drivers find the right rims, tires, and installers and connect them with a recommended local shop. We are not a repair facility and do not sell products directly.